Tools & Processes

Performance Technology Group uses world-class ITIL-based processes and best-of-breed software tools for proactive monitoring, management, control and administration of hosted systems:

BMC Performance Manager (formerly PATROL) - network, server, operating system, application, database monitoring

BMC Performance Manager Portal (formerly PATROL Express)

BMC Control-M - production control (distributed and heterogeneous job scheduling, job control)

BMC Remedy ARS - trouble ticketing, change control, SLA management

HP OpenView NNM - network topology

Veritas NetBackup

Lumension Patch & Remediation (formerly PatchLink Update)